Is it safe to shop online?
Privacy is our number one concern, that is why we make sure every transaction that our customer make is made private and safe at all times. We may gather information about our customers to better serve you as part of our commitment to give Quality Service. This information is treated with utmost respect and concern, as part of our loyal service to you.This is the reason why we have created the Privacy and Security Policy to let you know what informations we collect when you visit our web site.
Where can we contact you?
For inquiries or request you can contact us. A customer service representative will get back to you as soon as possible to assist you and make shopping at home more convenient.
How can I pay for my order?
We gladly accept all Major credit cards: Paypal, Master Card, Visa, Discover and American Express.
What is the lead time of delivery ?
We do our best to ship your order within 24 to 72 hours of the order entering our system. Some special order items may take up to 10 days or longer to ship. All orders enter our system the next business day. If your order was placed on a weekend, it will not enter our system until Monday. This means orders placed on weekends may take up to five days or longer to ship. Once shipped, delivery is in the hands of the courier or the freight company. We provide tracking information soon after shipping by e-mail so you can track the progress of your order.
How is my Order Processed ?
After ordering online, Miracle Mile Gifts sends an order confirmation to your email in minutes after the order is placed. Take note of this order number, and use it in every transaction that you make.
Upon received of Shipment:
We ask that you inspect the condition of your delivery prior to signing the delivery slip. If you see damage to the box, please note it on the delivery receipt. You may want to open the box while the driver is present. If the contents are damaged, refuse the shipment and notify us thru Customer Care within 24 hours. We will sent a replacement if the item is still in stock, otherwise we will offer a substitute or a refund.
We reserve the right to first replace or repair any damaged or missing pieces prior to exchange. If we are unable to arrange for pick up of the item for return, we will send a replacement upon receipt of the original item to us. Miraclemilegifts.com cannot be held responsible for any damages or missing parts reported after 24 hours.
Our Return policy:
All returns must have a pre-approved RA# (Return Authorization Number) and we will provide you the specific returns address. Returns without an RA# and sent to the specific address we provide you will not be accepted. Please notify us thru Customer Care for RA# and instructions.
Items that are non-defective can be returned for a refund or for an exchange for 15 days. It is essential that these items must be packed in their original carton. Refunds on non-defective or undamaged items will equal the purchase price minus a 20% restocking fee, minus the shipping charges that we paid for delivery to you. The shipping cost is deducted from refunds for non-defective returns. In the event that the order is changed or canceled while "In Process" is considered to be a non-defective return even if the item is still in transit to you. Rejected deliveries for reasons other than visible damage are considered to be non-defective returns. Shipping charges (both to you and back to us) will be deducted from your refund for orders that are canceled after shipping out to you. Please handle product packaging with care, as there may be a 20% restocking fee charged to you if the packaging or the item does not return to us comparable to the condition in which it was shipped out.
For items that are returned for exchange or refund, the Shipping and Handling Charges are non refundable. In the event that the item received is defective we will gladly ship a replacement at no cost to the customer. This is only applicable to items that are shipped damaged, not damage incurred for negligence on the customers part.
For Shoes & Apparrel, if the size you ordered does not fit, we will gladly exchange the item but you will be responsible for the cost of shipping.
If we sent the wrong item,we will send a label for return and we will exchange the item.
All Express/Priority/International shipping charges are non-refundable. If your order gets returned to us as "refused" or "undeliverable", there will be a 15% restocking fee applied to your order. There are NO EXCEPTIONS.
For obvious health reasons, lingerie and undergarments cannot be returned or exchanged for any reason.